Return Policy:
You have 20 days to return any item or items in their original unopened package from the date of receipt. You will be credited the full amount minus any shipping
charges and restocking fees. Any special orders may not be returned for any reason.
We make every effort to pack and ship our products carefully and we expect the same consideration. All products that are returned need to be packaged in a similar fashion as when received to ensure damage does not occur, no credit will be issued unless products are received in good re-sellable condition.
No Unauthorized Returns Will Be Accepted. Please Contact Us Prior To Returning Any Items.
Individual Manufacturers Restocking Fees:
Please note all vendors with a (*) will waive restocking fees if a subsequent order is placed of Equal or Greater value within their product line or collections.
Abstract Designs | ![]() |
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Alno | ![]() |
LB Brass | ![]() |
Amerock | ![]() |
Lew's Hardware | ![]() |
Anne at Home | ![]() |
Liberty Hardware | ![]() |
Arthur Harris | 25% | Linnea Hardware | ![]() |
Artisan Knobs | ![]() |
Lite Source | 25% |
Atlas Homewares | ![]() |
LW Designs | ![]() |
Baldwin Door, Cabinet and Bath Hardware | 25% | Martin Pierce Hardware | 25% Only items marked Quick Ship are Returnable |
* Becker Beschlaege | 25% | Maxim Lighting | ![]() *All overstock items & items under $45 are Non-Returnable |
Big Sky Hardware | 25% | Michigan Naturals | ![]() |
CAL Crystal | ![]() |
Modern Objects | ![]() |
Canarm Lighting | 25% | Mood Australia | Non-Returnable |
Carpe Diem | ![]() |
Nostalgic Warehouse | 25% |
Cascadia Hardware | ![]() |
Novelty Hardware | 25% |
Classic Brass | ![]() |
Old World Classic Hardware | ![]() |
Colonial Bronze | 25% | Omnia Hardware | ![]() *Offer Does Not Include Door Hardware. |
Copia Bronze | 25% | Pamar Hardware | Non-Returnable |
Craftmade Lighting | 25% | * PLC Lighting | 25% |
Creative Accents | 25% Credit issued for unopened items only. All items marked Final Sale are Non-Returnable |
Richelieu Hardware | ![]() |
Deltana | ![]() |
RK International | ![]() |
Designer's Fountain | 25% | Rusticware Hardware | ![]() |
Du Verre | ![]() |
Schaub and Company | ![]() |
Earth To Peter | ![]() |
Schlage Door Hardware | 25% |
Edgar Berebi | Non-Returnable | Schwinn Hardware | ![]() |
Emenee Hardware | 25% The Faberge collection is Non-Returnable |
Sierra Lifestyles | 25% |
ET2 Lighting | ![]() *All overstock items & items under $45 are Non-Returnable |
Sietto Glass Hardware | ![]() |
Fusion | ![]() *Offer Does Not Include Made to Order Door Hardware. |
Siro Designs | ![]() |
Gado Gado Hardware | 25% | SMEDBO | 25% |
Giusti | ![]() |
Soko Studios | Non-Returnable |
*Grace White Glass Hardware | ![]() *Offer Does Not Include "Flame Worked" or "Hot" items. |
Symphony Designs | ![]() |
Grandeur | 25% | Taamba Hardware | 25% |
Gruppo Romi | ![]() |
Top Knobs | ![]() |
Hafele | ![]() |
Topex | ![]() |
Hamilton Sinkler | 25% | Trans Globe Lighting | ![]() |
Hardware Resources | ![]() |
Triarch International Lighting | 25% |
Hawk Hill | Non-Returnable | Vicenza | Non-Returnable |
Hickory Hardware | ![]() |
Weslock Door Hardware | 25% |
Home Adorned | ![]() |
Wild Western Hardware | ![]() |
Hot Knobs | 25% | Windborne Studios Glass Hardware | ![]() |
House of Knobs | ![]() |
Defective or Damaged Hardware:
If a product is defective or damaged you must notify us within 3 business days, we will ship another at our own expense upon return of the defective item's. Prior to shipping back any product we
must be contacted either by E-mail or phone at 718-721-8955 to obtain a Return Goods Authorization Number, RGA Number.
Please do not ship anything back with out prior authorization. All returns must have an RGA Number clearly marked on the package. No credit will be issued with out this number.
Warranties:
All warranties or guarantees are limited to those offered by the manufacturer. Most of the Items we sell come with Lifetime warrantees please consult with us about warrantee policies of individual
products.
For further Information please call us at 718-721-8955 or E-mail us.